StarLine - National parent helpline
A national parent helpline has been set up, known as StarLine, and backed by the new virtual Oak Academy, as well as Star Academies, the Confederation of School Trusts, Triple P UK and a number of academy trusts. It is staffed by Ofsted inspectors who have been redeployed alongside teachers to provide advice about home learning to parents. The helpline is designed to help parents and carers create regular routines and study habits, offering practical steps to take and access to resources, such as support with a specific topic or advice on how to structure the day, deal with difficult behaviour or manage the learning of several children.
StarLine is open six days a week and covers all areas of the curriculum across all phases of education. The number to call is 0330 313 9162 (calls charged at local rate).
This document sets out what we have done to tackle coronavirus (COVID-19), and what it plans to do next, depending upon the course the current coronavirus outbreak takes.
The action plan can be found here:
Advice from Public Health England continues to be for education and children’s social care settings to remain open, unless advised otherwise. We are continually reviewing how best to support all educational settings and the impact of any measures will be considered carefully before being implemented.
Personal hygiene is the most important way we can tackle COVID-19, especially washing hands more; and the catch it, bin it, kill it strategy for those with coughs and sneezes.
Wash your hands more often for 20 seconds with soap and hot water
In addition to handwashing before eating, and after coughing and sneezing, both children and staff should also wash hands after using toilets and travelling on public transport.
Public Health England has a dedicated webpage with a range of posters and digital materials at:
Sign up is quick, free and means you will be alerted as more resources are made available.
The Department for Education coronavirus helpline is now available to answer questions about COVID-19 relating to education and children’s social care. Staff, parents and young people can contact this helpline as follows:
Phone: 0800 046 8687
Opening hours: 8am to 6pm (Monday to Friday)
If you work in a school, please have your unique reference number (URN or UKPRN) available when calling the helpline.
Updates on COVID-19:
Guidance for educational settings:
Travel advice for those travelling and living overseas:
Latest Department for Education information: